BOOKING info TERMS & CONDITIONS:

• We do NOT accept e-cheques - if booking on-line do not pay by e-cheque
  
  
• Family tickets – 2 adults 16+ and 2 children 11-15 years are eligible for a family ticket which involves a £10 reduction on the total price to be paid. You can only book family tickets over the telephone from the fest office on 01644 460662
  
  
• Tickets can also be purchased by telephoning the fest office on 01644 460662 or from over the counter agencies: Barnstorm Records [Dumfries], Magic Broomstick [Castle Douglas], Ripping Records [Edinburgh], Groucho’s [Dundee] and others tbc
  
  
• You can buy a ticket by sending a cheque in £ sterling only in the post, payable to Knockengorroch CIC to Fest Office, Knockengorroch, Carsphairn, DG7 3TJ.  Cheque payments accepted up to 5th September 08.
  
  
• If your address is outside the UK when you purchase your ticket, we will hold your ticket at the box office for collection on arrival at the event.
  
  
• If booking tickets on-line, it is your responsibility to ensure your correct address is recorded as tickets will be sent to the address you provide.  If tickets are sent to the wrong address which you provided, you must either locate the tickets or purchase them again.
  
  
• You must hand in your ticket to the box office on arrival. Do NOT leave your ticket behind – no ticket means no admission and you will have to pay again on arrival at World Ceilidh 2009
  
  
• Camping, all entertainments and workshop participation are included in the ticket price. 
  
  
• Any lost or damaged tickets/wristbands will NOT be replaced or refunded in any circumstances.

Vehicle charges

All private vehicles are subject to a parking fee per vehicle as follows:

• Vehicle up to 1 tonne in weight………………………£10
  
• Vehicle over 1 tonne and up to 3 tonnes, including caravans towed by car/van ……………   £15
• Vehicle over 3 tonnes…………………………………£20

• If you are bringing a vehicle you need to buy a vehicle pass as well as a festival ticket
  
  
• Please note that vehicles may be subject to a search by festival staff.

• Eco travel – to avoid vehicle/fuel charges and reduce your carbon footprint you can travel by bus to the festival.  The Knock Bus provides return travel from Edinburgh and Glasgow.at an affordable price.
  
  
• If taking the Knock Bus, you will be taken to the festival box office and then shuttled to the festival camping grounds.
• Public transport – please see ‘Travel’ for info.

At the Festival

• The festival is situated 4 miles off a public road in the Southern Uplands.  Please be prepared for a drive into the hills on narrow roads.  Take it slowly, enjoy the scenery and allow plenty of time to get there. 
  
  
• There is food, drink and other stalls at the festival, but there are no shops nearby so make sure you bring everything you need and enough money to last you.
  
  
• O2, orange and 3 only receive mobile phone signals on site.  There is a festival phone for use in emergency only.
  
  
• Come prepared for all weather conditions, bring enough bedding  (it can be cold at night) and waterproofs in case it is wet (also sunscreen!)
  
  
• No private sound systems are permitted anywhere on site.
  
  
• Dogs: only dogs with responsible owners will be permitted on site.  All dogs MUST be leashed at all times and all dog mess cleared up.
  
  
• It is illegal to smoke in any of the festival’s covered venues – please smoke only outdoors.
  
  
• In the event of antisocial, unruly, unsafe or illegal behaviour, or in the event of non-cooperation with event staff, you may be required to leave the site. In this case, no re-admission will be permitted.

Other terms and Conditions
Please note that purchase of tickets for World Ceilidh 2009 signifies your agreement to the following terms and conditions together with all other directives shown on the ticket and below:

• The festival organisers, Knockengorroch Community Interest Company will not be held liable for any loss, injury or damage sustained whilst attending World Ceilidh 2009, including accessing and exiting the event a] between  the main box office and the festival camping areas and festival arenas  b) via the Brockloch forestry road for heavy vehicles except in respect of death or personal injury resulting from the promoter’s negligence or where there is any loss or damage to the personal property of the ticket holder whilst attending, accessing or exiting the festival as per a]and b] above, and this is caused by the negligence of the organisers.  In the case of damage to the ticketholder’s property caused by the organisers’ negligence, the organisers’ liability shall be limited to the reasonable cost of either repairing or replacing such property subject to fair wear and tear.
  
  
• All ticket holders consent to any official filming and sound recording as members of the audience and to the use, reproduction, storage and broadcasting of such films and recordings (including any copies made) by the organisers